We pride ourselves in offering the best customer service possible, and that's why we have established a 30-day warranty policy. Full refunds are provided to customers that demonstrate that there is inherent damage of items. Said damage can not be inflicted by any individual, and must be a manufacturing defect or damage caused by shipping.
Outside of our Lifetime Satisfaction Guarantee,
We only offer refunds or replacements for:
- Manufacturing Defects
- Shipping Damage
Each individual case is determined by our team, and a refund considered based on many factors. Customers must submit a ticket via our contact page within 30 days of purchase to be eligible for warranty protection.
When producing a ticket to customer service, please highlight the issue in the subject line of the contact form. Using the correct subject fields is incredibly important so that we can ensure your email is responded to in a timely manner.
Note: Customers must ship back their items in order to receive a refund. Any items that were damaged by the customer will not be eligible. Additionally, if a ticket is produced more than 30 days after arrival of the parcel, customer orders will not be eligible for a refund.
Other Exceptional Returns: returns for any reasons other than the reasons listed above (manufacturing defects, shipping damage), if approved by the team, may incur a fee or the customer returning will be responsible for cost of return shipping.
PLEASE NOTE: Clyde's Leather Company ("We, Us") is not held liable for any damages incurred from using our product. Our product is of utmost highest quality, but we are not held responsible for any damages caused. In purchasing, customers acknowledge this note.